Terms & Conditions – Hill View Pilates

Effective: 01/05/2021

Welcome to Hill View Pilates Studio. By booking and attending a class, you agree to the following terms and conditions:

Booking Terms
– All classes must be booked in advance through our online booking system or by emailing Helen directly.
– Full payment is required at the time of booking to secure your space.
– Spaces are limited due to small class sizes and the use of reformer machines.

Independent Instructors & Our Role
– All Pilates classes and services booked via Hill View Pilates are delivered by independent instructors. Hill View Pilates acts solely as a booking and payment agent and is not the provider of the class or service itself.
– By booking a session, you acknowledge that the contract for services is between you and the individual instructor.
– Each instructor is fully responsible for their own professional conduct, qualifications, insurance, and tax obligations.
– Hill View Pilates is not responsible for the delivery or content of the sessions, nor for any issues arising from instructor performance.

Rescheduling and Cancellation Policy

– We require at least 24 hours’ notice for cancellations or rescheduling.
– Cancellations made less than 24 hours before class start time are non-refundable.
– You can reschedule via the booking form within 6 weeks of the original class. If no spaces become available, the class may be forfeited.
– We only allow credits for more than 4 missed sessions due to ill health.

Arrival & Late Policy
-Please arrive at least 2 minutes before the class to set up and prepare.

Health & Safety Disclaimer
– You participate in Pilates classes at your own risk.
– It is your responsibility to inform us of any injuries, pregnancies, or health conditions before class.
– Our services are not a substitute for medical advice or treatment.
– You must have clearance from your healthcare provider if you have any pre-existing conditions or are postnatal.

Use of Equipment
– Reformer machines are to be used only as instructed by the teacher.
– Improper use may lead to injury and/or damage.
– You agree to follow all safety instructions during sessions.

Studio Etiquette

– Wear comfortable clothing
– Avoid zips or accessories that may damage the equipment
– Be respectful toward instructors and other clients

Liability Waiver
– By attending a class at Hill View Pilates, you acknowledge and accept the risks involved in physical exercise and release Hill View Pilates and its instructors from any liability for injury, loss, or damage.

Changes to Terms
– We reserve the right to update these Terms & Conditions at any time. Clients will be notified of any significant changes.

Contact
📧 helen.bower@hillviewpilates.co.uk
📞 07507 679 498

Disclaimer
Hill View Pilates acts as a booking and payment agent for independent instructors. By booking, you agree that the contract is with the instructor, Hill View Pilates is not the service provider.